How to buy

Enquiries & Consultations

To enquire about prices or to get details of any of our floors, call us on 01925 283 000 or email


Book a free consultation with one of our expert Specification Consultants who will spend time helping you choose the best floor for your space and budget. Our Specification Consultants can also put together personalised recommendations and proposals for your project that detail everything you’ll need for the perfect installation. If you can’t make it to one of our Design Centres, we’re happy to come and see you.



Free samples are available to order for next day delivery, order on our website or by calling 01925 283 000.



To order our floors, accessories, adhesives or maintenance products, call 01925 283 000. Our Specification team are available Monday to Friday 8am – 5:30pm.



All floors are stocked at our Cheshire Headquarters, which means that we can deliver them to you the next day if you order before 2pm*. We also offer free standard delivery on orders over £500, which reach you in 2-3 days.

Our Woodworks floors are handmade to order so will take a little longer, between 2-4 weeks from the date of your order. Our artisans craft them by hand in our Cheshire workshops, so are more than worth the wait.

International Delivery

All of our floors are available to order for international delivery. We offer a door-todoor or UK-to-local port service by air or sea freight, with all documentation provided as required by local jurisdiction. You can find out about lead times and delivery costs by calling our specification team on 01925 283 000.


Fitting & Installation

Fitting and installation guides are available on our website for the perfect installation every time. Look out for our underlay and accessories guides, which include all the information you need to find the best accessories for your project.



If you find that you have ordered too much for your project, you can return any unopened packs to us†. In the rare case that any flooring arrives damaged, just call us on 01925 283 000 to let us know and we’ll replace them as soon as possible.


*Subject to delivery charge and stock levels at the time of your order.

† Subject to a 25% restocking charge of the amount returned, or a minimum of £100 per order, plus carriage.